I designed an enterprise admin console enabling internal users to manage business objects, user permissions, subscriptions, and more. We later launched an external version empowering customers to self-serve their own accounts.
Senior Product Designer (Sole)
PM, Engineers, Tech Writing
4 months to launch, then ongoing
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We launched Admin Console as an internal tool, but always planned to open parts of it up to customers. I thus designed the navigation to be flexible and modular, creating a system we could scale, adapt, feature flag for different audiences and business needs.
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The new frameworks for user access, subscriptions, etc., were a big mental model shift for the company. To ease the transition, I recorded product demos and contributed significantly to the user guide, breaking complex engineer-driven concepts down in a clear, visual way.